Shipping policy

Every piece is made and painted by hand, and we pack each order ourselves. Orders are usually dispatched within 1-3 working days.

Delivery costs and times

Destination Cost Estimated delivery
United Kingdom £3.95 on orders under £30, £5.99 on orders from £30 to £48.99, and free on orders of £49 or more. Estimated delivery 3 to 14 working days. 3-14 working days
Europe £15.99 5-15 working days
Rest of world £24.99 3-20 working days

Delivery times are estimates from the date of dispatch, not guarantees.

Tracking

You will receive a tracking number by email as soon as your order is on its way.

Customs and import charges

Orders shipped outside the UK may be subject to customs duties or import taxes. These are set by the destination country and are the recipient's responsibility.

Delays

Because everything is handmade, a piece occasionally takes a little longer to be ready. If that happens we will always let you know. We cannot be held responsible for delays once a parcel is with the carrier, or for disruption outside our control.

Damaged in transit

Ceramics are fragile and we pack them with care, but if anything arrives damaged, email hello@dmliving.co.uk with a photo and we will arrange a replacement or a full refund. See our Refund Policy for full details.

Questions

Email hello@dmliving.co.uk and we will be happy to help.

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