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We want you to love what you buy from us. If something is not right, you have 30 days from the day your order arrives to return it.
Email hello@dmliving.co.uk with your order number and tell us what you would like to return. We will reply with a prepaid return label and instructions on where to send your parcel. Return postage is on us.
Please do not send anything back before contacting us, as items returned without an approved return cannot be accepted.
Items must be unused, in the same condition you received them, and in their original packaging. Please pack ceramics carefully, as they are fragile in transit.
Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, email hello@dmliving.co.uk with a photo and we will put it right straight away, with a replacement or a full refund, whichever you prefer. This is in addition to the 30-day return window and does not affect your statutory rights.
The quickest way to get the piece you want is to return the original for a refund and place a new order.
We will email you once your return has arrived and been checked. If it is approved, we will refund your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it.
If more than 15 business days have passed since we approved your refund and you have still not received it, email hello@dmliving.co.uk.
If you are in the UK or EU you also have a legal right to cancel your order within 14 days of receiving it, without giving a reason. Our 30-day policy above is more generous and applies in the same way.
Email hello@dmliving.co.uk and we will help.
